# Privacy Policy for Kivr
**Effective Date:** April 3, 2026
**Last Updated:** April 3, 2026
**App Name:** Kivr
**Developer:** Belgacem Bilel
**Contact Email:** belgacembb1981@gmail.com
## 1. Introduction
Belgacem Bilel ("I", "me", or "my") operates the **Kivr** mobile application (the "Service"). Kivr is a platform that connects users with professional craftsmen (handymen) for various service requests.
This page informs you of my policies regarding the collection, use, and disclosure of personal data when you use my Service.
By using Kivr, you agree to the collection and use of information in accordance with this policy.
## 2. What Data I Collect
### 2.1 Personal Information You Provide
- **Name and Profile Information** – To identify you within the app.
- **Email Address** – For account management and password recovery.
- **Phone Number** – To enable communication between you and craftsmen regarding service requests.
- **Profile Photo** (optional) – To personalize your account.
### 2.2 Location Data
Kivr collects your device's **precise location data** (GPS), including **background location** in certain cases, to:
- Show you nearby craftsmen available for service.
- Allow craftsmen to navigate to your location when a service request is accepted.
- Provide relevant local offers and recommendations.
You can disable location permissions at any time from your device settings. However, some features of the app may not work properly without location access.
### 2.3 Photos and Media
Kivr may access your device's **camera and photo gallery** to allow you to:
- Upload images related to your service request (e.g., photos of a broken appliance).
- Set or update your profile picture.
### 2.4 Log Data and Device Information
When you use Kivr, I may collect technical information automatically through third-party services (like Google Play Services). This includes:
- IP address
- Device model and operating system version
- App version and usage statistics
- Crash reports and error logs
## 3. How I Use Your Data
I use the collected data for the following purposes:
- To connect you with suitable craftsmen based on your location and request.
- To enable communication between users and craftsmen.
- To improve and optimize app performance.
- To send important notifications (e.g., request accepted, service completed).
- To comply with legal obligations.
## 4. Third-Party Services
Kivr uses third-party services that may collect data used to identify you. These include:
- **Google Play Services** – For app functionality, crash reporting, and authentication.
- **Firebase** – For analytics, crash reporting, and push notifications (if used).
- **Google Maps / Location Services** – For location-based features.
I recommend that you review the privacy policies of these third-party providers.
## 5. Data Sharing and Disclosure
I do **not** sell or rent your personal information to third parties. However, I may share limited information in the following cases:
- **With craftsmen** – Your name, phone number, location, and request details are shared with the craftsman when you submit a service request.
- **Legal requirements** – If required by law or to protect the rights and safety of users.
- **With your explicit consent** – For any other purpose, I will ask for your permission first.
## 6. Data Retention
I retain your personal information only for as long as necessary to provide the Service. You may request account deletion by contacting me at belgacembb1981@gmail.com.
## 7. Children's Privacy
Kivr does not address anyone under the age of **13**. I do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal data, contact me immediately.
## 8. Security
I take reasonable measures to protect your data. However, no method of transmission over the Internet is 100% secure. You use the Service at your own risk.
## 9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for location or other permissions.
- Request a copy of your data.
To exercise these rights, contact me at belgacembb1981@gmail.com.
## 10. Changes to This Privacy Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. Significant changes will be notified via the app or email.
## 11. Contact Me
If you have any questions about this Privacy Policy, please contact me:
**Email:** belgacembb1981@gmail.com
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*This privacy policy was created specifically for the Kivr application.*